- Will my therapist pray with me?
- Only if you ask them to. Sanctum therapists follow your lead on faith integration — some clients want prayer, scripture, and explicit Christian frameworks; others want a therapist who simply understands their faith without making it the focus.
- Is Sanctum covered by my insurance?
- Sanctum does not bill insurance directly. After each session, we automatically generate a superbill — a standardized receipt with all the codes your insurer needs. You submit it to your insurance, and most PPO plans reimburse 50–80% of out-of-network therapy sessions. We will never promise you coverage, because coverage depends on your specific plan.
- Are your therapists actually licensed?
- Every Sanctum clinician is a state-licensed mental health professional — LPC, LCSW, LMFT, LMHC, Licensed Psychologist, or equivalent. We verify licenses, run background checks, and assess clinical skill before any therapist is added to the platform.
- What if my therapist isn't the right fit?
- You can switch therapists at any time at no additional cost. Fit matters — therapy only works when you trust the person sitting across from you.
- Is my information confidential?
- Yes. All sessions are HIPAA-compliant and encrypted. Your pastor is not informed about your sessions. Your faith community is not contacted.